Customer Service Policy:
Rage Music Coffs Harbour is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, incorrectly priced, wrongly described or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please also note that even if a product is listed as In Stock it does not necessarily mean that the item is physically on site at our retail store in Coffs Harbour. Some items are kept off site or at our supplier’s warehouse. Please contact us if you plan to visit our store and want to confirm something in in-store to look at.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1/10/2017. Product prices are regularly updated when price changes are received from our suppliers.
Shipping and Delivery Policy:
We deliver products Australia wide using TNT, Australia Post and a variety of other courier services.
All orders over 100 dollars automatically qualify for Free Insured Shipping Australia Wide.
Orders are normally dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. If there is any deviation to this we will notify you of any delay.
You are entitled to a refund or repair or exchange or credit if the products you have bought are:
* significantly different to those shown or described to you; or
* not doing what they are supposed to do.
When you buy, you should choose carefully. You don’t automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy.
Please keep your receipt as proof of purchase.